15% OFF ALL KANKEN* USE CODE MAY15 | ORDERS SHIPPING AS NORMAL DURING COVID-19 CRISIS

Delivery Information

ALL ORDERS OVER £50 QUALIFY FOR FREE WORLDWIDE STANDARD DELIVERY

UK

  • Standard Tracked Delivery via Royal Mail (2-3 working days) – £3.95
  • Next Day (orders placed before 2pm) – £5.95
  • Orders over £50 via Standard Royal Mail (2-3 working days) – Free
  • Orders over £200 Next Day (orders placed before 2pm) – Free

Please note: All next day orders placed after 2pm, at weekends or UK bank holidays will be dispatched the next working day.

EU

  • Standard Delivery via Royal Mail (Up to 10 working days) – £7.99
  • DHL Express (1-3 working days) – £13.99
  • Orders over £50 – Free standard shipping

USA/CANADA

  • Standard Delivery via Royal Mail (Up to 14 working days) – £8.99
  • DHL Express (1-3 working days) – £15.99
  • Orders over £50 – Free standard shipping

ROW

  • Standard Delivery via Royal Mail (Up to 20 working days) – £9.99
  • DHL Express (1-4 working days) – £19.99
  • Orders over £50 – Free standard shipping

Please note: We cannot ship DHL Express to Russia. Shipping will be the standard Royal Mail service only.

Customs & Import Tax

Please be advised that for countries outside the EU, as well as the Canary Islands, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.

If these local import and custom charges are refused or not paid by you, then the item could be returned to The Sporting Lodge or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to The Sporting Lodge.

Please Note

  • All postal times are a guide only, as delays in postal services or customs are unfortunately out of our control. We will however do our best to help where we can.
  • We do not dispatch on weekends or UK public holidays.
  • If an item is out of stock, we will inform you immediately about delivery time.
  • All customers are supplied with order tracking details via email.

Orders are normally dispatched within 1 working day, and an email with tracking details will be sent automatically when dispatched.  Please check your spam if you do not receive an email.

You can track your order on the Royal Mail’s Track and Trace website or DHL website.  Please note that if an international order tracking displays the message ‘Leaving the UK’, the parcel will be in customs and as soon as it is released, you will be able to once again monitor the progress of your order.  We estimate that international orders can take up to 14 working days.  It can be much quicker, but occasionally may take longer.  This is normally down to customs clearance and is unfortunately outside of our control, although we do apply the necessary customs labels to facilitate clearance as quickly as possible.

Items that cannot be delivered will generally be taken to your local collection office. If these are not collected within approximately 14 days, they will be automatically returned to My Fox Bag, and a re-shipping charge will be levied for subsequent postage.

Non-EU customers will automatically save at the checkout (after shipping location is applied) on the price of the goods as UK tax (VAT) is automatically deducted. UK sales tax is 20%.

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