Delivery & Returns
ROYAL MAIL STRIKE ACTION 30th SEPETMBER & 1st OCTOBER
There is widespread strike action, impacting ALL Royal Mail services on the above dates. Customers should be aware of slower delivery times on these days and in the days after this, as the network will need time to recover. Estimated delivery times will be affected by the strike action, we appreciate your patience at this time. If you need your order on an express service, there will be an option for DHL Express (1-2 Business Days)Delivery & Shipping
Delivered within 2-3 Business Days
Delivered within 1-2 Business Days
Order placed before 2pm
Delivered within 3-6 Business Days
Delivered within 1-2 Business Days
We are shipping as normal with all duties and taxes paid. To be clear, this means you will not incur any further charges when ordering through our site in addition to the advertised price.
Delivered within 4-7 Business Days
Delivered within 1-3 Business Days
Delivered within 5-12 Business Days
Delivered within 1-4 Business Days
We cannot ship DHL Express to Russia and Israel. Shipping will be the standard Royal Mail service only.
Please note: All next day orders placed after 2pm, at weekends or UK bank holidays will be dispatched the next working day.
We do not currently offer a free returns service. If you do wish to return your order it can be returned within 14 Days of receipt. All returns are required to be in the original resalable condition that you received them in.Returns & Exchanges
Returns must be received back within 14 days of receipt by the customer.
Refunds are generally processed within 7 days after we receive the returned items.
Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days).
Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used.
A carriage charge deduction of £4 (UK) £8.00 (Europe) £10.00 (Rest of World) will be made in the case of non-faulty items.
You are welcome to send your products back for an exchange within 14 days of receipt by the customer.
Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used.
Please include your original invoice with indication of the product you would like to exchange for.
There will be a standard shipping charge for re-deliveries of exchanges.
If an item arrives faulty or incorrect you must contact us by email or the contact form within 7 days of receipt. The incorrect or faulty item must then be returned to us within 14 days of this notification.
If goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive either a full refund, repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the items is deemed not faulty or incorrect, the customer is responsible for all postage costs.
After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair, replace or refund at our discretion if the item is deemed defective after inspection. Please email info@myfoxbag.com prior to returning goods. Please note if the item is deemed not faulty the customer is responsible for all postage costs.
When posting your item(s) back to us, it is strongly recommended you obtain proof of postage and tracking details.
Please ensure that items are well packaged, and are marked clearly as ‘RETURNS’ on any customs label, address label or documentation.
WE WILL NOT ACCEPT RETURNS WITH INCORRECT CUSTOMS PAPERWORK AND DECLARATIONS.
Please include a copy of your invoice.