Delivery & Refunds
Delivery & Shipping
Free standard UK postage for all orders over £50 (Royal Mail Tracked 48 - 3-5 Business Days)
Royal Mail Standard Delivery (3-5 Business Days) - £3.95
Express Delivery via Royal Mail Tracked 24 (1-2 Business Days) - £4.95
Next Day Working Delivery** (This will be with a carrier of our choice) - £9.95
Saturday DPD Express Delivery** - £15.95
*Royal Mail can now determine a safe place to leave your parcels. If you do not wish them to do this please download the Royal Mail App and manage your delivery preferences.
**Please note for orders to qualify for Next Day Delivery they must be ordered before 2PM and for Saturday Delivery before 2PM on Friday.
**Please note that our couriers do not operate on bank holidays. As a result, there may be potential delays for orders placed around these dates. We appreciate your understanding and recommend placing your order in advance where possible.
Free Standard delivery for all orders over £100 (Royal Mail International)
Standard Delivery via Royal Mail (4-7 Business Days*) – £8.95
Express Delivery via FedEx/DHL (1-3 Business Days*) – £15.95
All orders are duties and taxes paid. This means you will not incur any further charges when ordering through our site in addition to the advertised price.
*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control
Free Standard International delivery for all orders over £150 (Royal Mail International)
Standard International Delivery via Royal Mail (4-7 Business Days*) - £9.95
Express Delivery via FedEx / DHL (1-3 Working Business Days*) - £17.95
*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control
Free Standard International delivery for all orders over £150 (Royal Mail International)
Standard International Delivery via Royal Mail (5-12 Business Days*) - £9.95
Express Delivery via FedEx / DHL (3-4 Working Business Days*) - £24.95
*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control
*Please note: We cannot ship DHL Express to Israel. Shipping will be the standard Royal Mail service only.
NOTICE TO RUSSIAN, UKRAINIAN & ISRAELI CUSTOMERS
We are suspending all services to Russia, Ukraine & Israel due to transportation issues. No orders for these countries will be accepted. We apologise for any inconvenience caused.
Due to the incoming changes to US tariffs, any duties owed will be calculated at checkout. We will then pay on your behalf and there will be no additional charges to pay thereafter.
Customers OUTSIDE THE EU, UK and US will automatically save at the checkout (after shipping location is applied) on the price of the goods as sales taxes are automatically deducted. This will be a saving of approx. 16.67% on the list price.
Please note that any oversized items and large orders may be subject to further shipping charges. This will be dealt with on an order-by-order basis, and our customer service team will be in touch to request any payments due.
Returns & Exchanges
To start a return enter your Order Number and the Email Address used on your order via our Returns Page.
Returns must be requested within 14 days of receipt by the customer.
Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued.
Please note we do not offer free returns.
To make an exchage enter your Order Number and the Email Address used on on your order via our Returns Page. You will have the option to exchange for the same product, a different product of the same value or one of higher value.
Please send your item(s) back for an exchange within 14 days of receipt.
Once you original order has been received and accepted by our returns team your exchanged order will be sent out.
Exchanged items will be sent with free, standard shipping.
If an item arrives faulty or incorrect, you must contact us by email or the contact form on the website within 2 days of receipt. We will then arrange for the incorrect or faulty item to be returned to us for exchange or refund.
If you have received the wrong item or an item that has arrived faulty/damaged, please upload images and comments to our Returns Page within 72 hours. Our team will then need to approve your return before a free return label is issued.
If you believe that your product developed a manufacturing fault throughout use please contact our customer service team.
Items must be returned with the original tags attached, in their original packaging and must be unworn and unwashed.
Anything returned to us must be well packaged and secured to prevent damage in return transit.
Please ensure that any item(s) returned to us have the name and order number on the paperwork, anything sent with no paperwork may result in your return not being processed. Please contact our Customer Service team if you have forgotten to include this.
If you are returning boxed footwear, please use a protective outer packing to protect the shoe box. We cannot accept the return if the shoe box is marked or damaged with tape/shipping labels. You can reuse the original packaging that the item was received in.
For customs reasons, please ensure parcels are marked with ‘RETURNED GOODS’ to avoid extra customs charges. We are not responsible for incorrect customs paperwork and declarations.
ENSURE YOU KEEP YOUR RECEIPT OF POSTAGE AS THIS IS THE ONLY WAY TO TRACE YOUR PARCEL.