DELIVERY INFORMATION
We have been advised by Poste Italiane that severe delays are being experienced in processing postal items due to serious IT problems in Italian customs. This is affecting all postal shipments from outside the EU.
Although we are continuing to ship items to Italy at the moment, due to these technical issues being experienced once they arrive, they currently face delays of at least several weeks before being processed by customs and delivered by Poste Italiane. They have so far been unable to give us a date when these issues will be resolved. From this point onwards all shipments to Italy we will send with FedEx International Connect Plus (3-5 working days) unless otherwise specified as Express shipments.
ALL ORDERS OVER £50 QUALIFY FOR FREE WORLDWIDE STANDARD DELIVERY, OVERSIZED ORDERS MAY BE SUBJECT TO SURCHARGE, WE WILL CONTACT YOU IN THIS CASE.
UK
- Standard Tracked Delivery (2-3 Business Days) – £3.95
- Next Day (orders placed before 2pm) – £6.95
- Orders over £50 Standard Free Delivery (2-3 Business Days) – Free
- Orders over £250 Express Delivery (1-2 Business Days) – Free
Please note: All next day orders placed after 2pm, at weekends or UK bank holidays will be dispatched the next working day.
EU
- Standard Delivery (3-6 Business Days) – £7.99
- Express Shipping (1-2 Business Days) – £13.99
- Orders over £50 – Free Standard Delivery
- ALL ORDERS SENT DUTIES AND TAXES PAID, THIS MEANS NO EXTRA CHARGE TO PAY WHEN IT ENTERS YOUR COUNTRY.
*Orders placed after 14:00 GMT (London) or on a weekend or UK Bank Holiday will be dispatched the next working day.
USA/CANADA
- Standard Delivery (4-7 Business Days) – £8.99
- Express Shipping (1-3 Business Days) – £15.99
- Orders over £50 – Free Standard Delivery
ROW
- Standard Delivery (5-12 Business Days) – £9.99
- DHL Express (1-4 Business Days) – £19.99
- Orders over £50 – Free Standard Delivery
Please note: We cannot ship Express to Russia. Shipping will be the standard Royal Mail service only. All Shipping times are estimates and can vary from country to country based on customs clearance.
Customs & Import Tax
Please be advised that for countries outside the EU, as well as the Canary Islands, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.
If these local import and custom charges are refused or not paid by you, then the item could be returned to My Fox Bag or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to My Fox Bag.
Please Note
- All postal times are a guide only, as delays in postal services or customs are unfortunately out of our control. We will however do our best to help where we can.
- We do not dispatch on weekends or UK public holidays.
- If an item is out of stock, we will inform you immediately about delivery time.
- All customers are supplied with order tracking details via email.
Orders are normally dispatched within 1 working day, and an email with tracking details will be sent automatically when dispatched. Please check your spam if you do not receive an email.
You can track your order on the Royal Mail’s Track and Trace website, FedEx or DHL website. Please note that if an international order tracking displays the message ‘Leaving the UK’, the parcel will be in customs and as soon as it is released, you will be able to once again monitor the progress of your order. We estimate that international orders can take up to 14 working days. It can be much quicker, but occasionally may take longer. This is normally down to customs clearance and is unfortunately outside of our control, although we do apply the necessary customs labels to facilitate clearance as quickly as possible.
Items that cannot be delivered will generally be taken to your local collection office. If these are not collected within approximately 14 days, they will be automatically returned to My Fox Bag, and a re-shipping charge will be levied for subsequent postage.
Customers OUTSIDE THE EU AND UK will automatically save at the checkout (after shipping location is applied) on the price of the goods as sales taxes are automatically deducted. This will be a saving of approx. 16.67% on the list price.