Hydro Flask 14L Down Shift Hydration Pack Guava

ALL ORDERS OVER £100 QUALIFY FOR FREE WORLDWIDE STANDARD DELIVERY, OVERSIZED ORDERS MAY BE SUBJECT TO SURCHARGE, WE WILL CONTACT YOU IN THIS CASE. 

UK

• Standard Tracked Delivery (3-5 Business Days)* – £3.95
• Orders over £50 Standard Free Delivery (3-5 Business Days)* – Free
• Express Delivery (1-2 Business Days) - £5.95
• Orders over £250 Express Delivery (1-2 Business Days) – Free

Please note: All next day orders placed after 2pm, at weekends or UK bank holidays will be dispatched the next working day. 

EU

• Standard Delivery (3-6 Business Days) – £7.99
• Express Shipping (1-3 Business Days) – £15.99
• Orders over £100 – Free Standard Delivery
• ALL ORDERS SENT DUTIES AND TAXES PAID, THIS MEANS NO EXTRA CHARGE TO PAY WHEN IT ENTERS YOUR COUNTRY.

*Orders placed after 14:00 GMT (London) or on a weekend or UK Bank Holiday will be dispatched the next working day. 

USA/CANADA

• Standard Delivery (4-7 Business Days) – £8.99
• Express Shipping (1-3 Business Days) – £19.99
• Orders over £100 – Free Standard Delivery

ROW

• Standard Delivery (5-12 Business Days) – £9.99
• DHL Express (1-4 Business Days) – £23.99
• Orders over £100 – Free Standard Delivery

Please note: We cannot ship Express to Russia. Shipping will be the standard Royal Mail service only. All Shipping times are estimates and can vary from country to country based on customs clearance.

Customs & Import Tax

Please be advised that for countries outside the EU, as well as the Canary Islands, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.

If these local import and custom charges are refused or not paid by you, then the item could be returned to My Fox Bag or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to My Fox Bag.

Please Note

• All postal times are a guide only, as delays in postal services or customs are unfortunately out of our control. We will however do our best to help where we can.
• We do not dispatch on weekends or UK public holidays.
• If an item is out of stock, we will inform you immediately about delivery time.
• All customers are supplied with order tracking details via email.

Orders are normally dispatched within 1 working day, and an email with tracking details will be sent automatically when dispatched.  Please check your spam if you do not receive an email.

You can track your order on the Royal Mail’s Track and Trace website, FedEx or DHL website.  Please note that if an international order tracking displays the message ‘Leaving the UK’, the parcel will be in customs and as soon as it is released, you will be able to once again monitor the progress of your order.  We estimate that international orders can take up to 14 working days.  It can be much quicker, but occasionally may take longer.  This is normally down to customs clearance and is unfortunately outside of our control, although we do apply the necessary customs labels to facilitate clearance as quickly as possible.

Items that cannot be delivered will generally be taken to your local collection office. If these are not collected within approximately 14 days, they will be automatically returned to My Fox Bag, and a re-shipping charge will be levied for subsequent postage.

Customers OUTSIDE THE EU AND UK will automatically save at the checkout (after shipping location is applied) on the price of the goods as sales taxes are automatically deducted. This will be a saving of approx. 16.67% on the list price. 

Returns

Refunds must be received back within 14 days of receipt by the customer. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued. Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used. A carriage charge deduction of £4 (UK) £8.00 (Europe) £10.00 (Rest of World) will be made in the case of non-faulty items.

Exchanges

You are welcome to send your products back for an exchange within 14 days of receipt by the customer. Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used. Please include your original invoice with indication of the product you would like to exchange for. There will be a standard shipping charge for re-deliveries of exchanges.

Faulty Items

If an item arrives faulty or incorrect you must contact us by email or the contact form within 48 hours of receipt. The incorrect or faulty item must then be returned to us within 14 days of this notification.

If goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive either a full refund, repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the items is deemed not faulty or incorrect, the customer is responsible for all postage costs.

After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair, replace or refund at our discretion if the item is deemed defective after inspection. Please email info@myfoxbag.com prior to returning goods. Please note if the item is deemed not faulty the customer is responsible for all postage costs.

When Posting…

When posting your item(s) back to us, it is strongly recommended you obtain proof of postage and tracking details. Please ensure that items are well packaged, and are marked clearly as ‘RETURNS’ on any customs label, address label or documentation. WE WILL NOT ACCEPT RETURNS WITH INCORRECT CUSTOMS PAPERWORK AND DECLARATIONS. Please include a copy of your invoice.

Return Address

Please send your return to:

RETURNS DEPT
My Fox Bag
J&S House
Unit A, Denton Drive
Northwich
Cheshire
United Kingdom
CW9 7LU